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Michael Goin, This week

The service technicians arrived at the scheduled time and were very courteous and professional. For cost effective and issue free repairs, I would recommend them.

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Laverne Settles, Last week

I am very satisfied with the service

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Paula T, Last week

I had my furnace fail on a very cold Friday night, and after learning my original installer didn't offer 24/7 service, I called around for emergency help to numerous companies. Tom Schaefer Plumbing and Heating was the first to respond, which I really appreciated given how quickly my home temperature was dropping. Most other companies never even responded back.
The issue took a few attempts over a period of several weeks to fully diagnose (loose wire in furnace, thermostat, then ultimately a circuit board replacement), as it would start working, then stop again, but they did stay with it and eventually fixed the problem. I did have some concerns about being charged after multiple visits without a resolution, but the owner got involved directly and worked with me to reach a fair compromise, which I respected.
Overall, while the process took longer than expected, the team was responsive, courteous and professional throughout, and I appreciated their willingness to make things right in the end. I would use this service again.

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Pamela Mccombe, Last week

The employees were respectful and pleasant. They were able to troubleshoot an ongoing problem and corrected the issue.

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David S, Last week

Excellent service and very knowledgeable and courteous.

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James S, This month

I had a drainage problem and Tom Schaefer Plumbing was able to be at my house within 2 hours and had my drain cleared within 1 1/2 hours. The clean out is in a very difficult spot to get at but they were able to get to it and get it cleared! I have seen ads for less expensive drain cleaning but I have heard good things about Tom Schaefer Plumbing and they are a local company and had my problem solved within 4 hours from when I called, thank you for the quick response and service!

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Joseph Doljack, This month

Andrew, my technician was very competent, polite and knowledgeable.

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Brittany B, This month

Super fast, super reasonable, very efficient. Highly recommend

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Greg G, This month

I dont usually do reviews unless a company truly warrants being reviewed. With that being said Ill try to keep this brief and to the point. Yesterday I had assorted plumbing issues in my home and I didnt hesitate to call Tom Schaefer Plumbing, Heating and Cooling. The technician **** and his Apprentice helper called and arrived early to get things under control. They were extremely knowledgeable, courteous and went way up and beyond to correct all my issues and also installed a new toilet in the Master bath which is terrific. There are not enough glowing words to describe the excellent customer service that they provided at a reasonable charge. When they were finished correcting the plumbing issues they left my home absolutely spotless without even a hint of dirt considering all the work that was performed. Tom Schaefer Plumbing is truly a professional and knowledgeable company with courteous technicians that perform top notch service. Dont hesitate to call them for all your Plumbing, Heating and Cooling needs, you can thank me later.

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Holly Fini, This month

Andy was polite and got right to work on our leaking kitchen faucet. Really appreciate that they sent someone out so quickly since I couldn't use my kitchen sink until it was fixed. Great service and will definitely use them again!

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Serving Willoughby, OH and the Cleveland area

Welcome to Our New Website

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These Customers Rely on Us—So Can You

Tom Schaefer Plumbing, Heating & Cooling

Serving Willoughby, OH and the Cleveland area